Help desk · 17 tools
AI agents for help desks
Agents that open and read tickets and conversations, reply to customers and add internal notes in Zendesk, Freshdesk, Intercom, Help Scout, Front and Gorgias.
Help desk
Help desk tools
Pick a tool to see every action it can take and how it connects.
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Freshdesk4 actionsOpen tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Intercom5 actionsCreate and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Help Scout4 actionsOpen conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Front4 actionsSend messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Gorgias4 actionsOpen tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
- Chatwoot15 actionsFind contacts and conversations, read messages, reply or add private notes, open conversations, and change status, assignee and labels in a Chatwoot account, on Chatwoot Cloud or your own Chatwoot server.
- ChurnZero7 actionsRead customer success data from ChurnZero: accounts with their health.
- Freshservice6 actionsRaise and update IT service desk tickets, find tickets and requesters, and reply or add notes in a Freshservice service desk.
- Gladly10 actionsWork in Gladly, the customer service platform built around people rather than tickets.
- Groove16 actionsSearch conversations and contacts, read messages, reply to customers, add notes, start email conversations, and close, snooze, assign and tag conversations in Groove (groovehq).
- HappyFox Help Desk14 actionsFind and read tickets and contacts, reply to customers, add private notes, open tickets, and change status, priority, assignee and tags in a HappyFox Help Desk.
- Kustomer16 actionsSearch customers and conversations, read messages and notes, add internal notes, draft or schedule replies, open conversations, and change status, priority, assignees and tags in Kustomer.
- LiveAgent13 actionsFind and read tickets and their messages, open tickets, change status, department, agent and tags, keep the ticket's sidebar note, and look up contacts in LiveAgent.
- Re:amaze13 actionsFind conversations and contacts, read messages, reply to customers, add internal notes, open conversations, and change status, assignee and tags in a Re:amaze brand.
- ServiceNow5 actionsRaise and update incidents, add work notes or comments, and query records in common ServiceNow tables through the Table API, as an integration user.
- Zoho Desk5 actionsOpen tickets, list and search them, reply to customers by email, and add comments in a Zoho Desk help desk, in the data center where the Zoho account lives.
Other categories
- CRM40
- Marketing65
- Advertising7
- Team chat26
- SMS and messaging19
- Phone and contact center13
- Email16
- Projects and tasks30
- Docs and data43
- Forms and scheduling17
- Files and storage12
- HR and recruiting36
- Education6
- Payments and finance58
- E-commerce29
- Shipping and fulfillment10
- ERP27
- Legal15
- Field service and construction8
- Developer37
- Cloud and hosting23
- Security and identity20
- Automation12
- Analytics and data37
- Web search and research23
- Databases32
- Other12
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Put your tools to work
Connect the tools your team already runs, give your agents the actions they need, and decide which changes wait for a person.