AI agents for Re:amaze

Find conversations

Lists the brand's conversations, 30 a page, newest first by default (sort updated or changed for recent activity).

Get a conversation

Reads one conversation by its slug.

List messages in a conversation

Reads a conversation's messages, newest first, 30 a page, optionally only staff or only customer messages.

Find contacts

Lists the account's contacts, 30 a page, sorted by name (or newest first), or those whose name or email matches the search.

List a contact's notes

Reads every note on a contact, by their email or phone number.

List staff

Lists the account's staff users, 30 a page.

List channels

Lists the brand's channels, optionally of one type.

Reply to a conversation

Posts a reply (Markdown allowed) as the connected staff user, which Re:amaze sends to the customer through the conversation's channel.

Add an internal note

Adds an internal note (Markdown allowed) to a conversation as the connected staff user; customers never see it and no one is emailed.

Create a conversation

Opens a conversation in a channel on behalf of a customer (found by email, or created), with a subject and first message, as if they had written in, like a support form.

Update a conversation

Changes a conversation's status (0 open, 1 responded, 2 done, 3 spam, 4 archived, 5 on hold), its tags (the list replaces the current tags, so include the ones to keep), its assignee.

Create a contact

Adds a contact with a name and an email or mobile number (E.164, like +14155550100), and optionally your own ID for them, notes and custom data.

Add a note to a contact

Adds a note to a contact (by email or phone), visible to staff on the customer's profile, credited to the connected user or another staff email.