Integration · Help desk
AI agents for Intercom
Create and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Actions
- 5
- Read
- 1
- Write
- 4
Actions
What your agents can do in Intercom
5 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 1
Look things up. Nothing changes.
Get a conversation
Reads one conversation by its ID, as plain text: its state, the contacts in it, the assigned teammate, and its parts (messages, notes and assignments, up to 500).
Write 4
Create, change or send.
Create a contact
Creates a user or a lead with an email address and optionally a name, a phone, your own external ID and custom attribute values.
Update a contact
Changes an existing contact's email, name, phone, role, external ID or custom attribute values, by the contact's Intercom ID.
Add a note to a contact
Adds an internal note (some HTML allowed) to a contact's profile, which only teammates see.
Reply to a conversation
Posts a teammate's reply the customer sees (comment), or an internal note only teammates see (note), in a conversation.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Intercom account.
What you enter
- Access token
Settings
- Data region
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Intercom data
Ask a question in plain words. The agent can get a conversation in Intercom, then answers with what it found.
- 02
Let an agent update Intercom
Have the agent create a contact or update a contact in Intercom as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Intercom and Slack: it can get a conversation in Intercom and post a summary to a Slack channel in the same run.
Works well with
More Help desk tools
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Freshdesk4 actionsOpen tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Help Scout4 actionsOpen conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Front4 actionsSend messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Gorgias4 actionsOpen tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
- Chatwoot15 actionsFind contacts and conversations, read messages, reply or add private notes, open conversations, and change status, assignee and labels in a Chatwoot account, on Chatwoot Cloud or your own Chatwoot server.
FAQ
Intercom and MyDeepAgents
Can MyDeepAgents connect to Intercom?
Yes. The Intercom connector has 5 actions: 1 reads and 4 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Intercom?
Paste an API key from your Intercom account. You'll need: Access token. The connection also asks for: Data region. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Intercom without asking?
Only if you let it. Each of the 4 actions that change data can be set to wait for a person's approval before it runs.
Can I use Intercom in workflows as well as agents?
Yes. Every Intercom action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Intercom to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.