Integration · Help desk
AI agents for Freshdesk
Open tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Actions
- 4
- Read
- 1
- Write
- 3
Actions
What your agents can do in Freshdesk
4 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 1
Look things up. Nothing changes.
Get a ticket
Reads one ticket by its ID: subject, description, status (2 open, 3 pending, 4 resolved, 5 closed), priority.
Write 3
Create, change or send.
Create a ticket
Opens a ticket for a requester given by email (Freshdesk adds them as a contact if they are new), with a subject, an HTML description, and optionally priority, status, type, tags, CC addresses.
Reply to a ticket
Sends a reply (HTML allowed) to the ticket's requester by email and adds it to the conversation, optionally with CC and BCC addresses or from a specific support address.
Add a note to a ticket
Adds a note (HTML allowed) to a ticket.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Enter the API credentials from your Freshdesk account.
What you enter
- API key
Settings
- Freshdesk domain
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Freshdesk data
Ask a question in plain words. The agent can get a ticket in Freshdesk, then answers with what it found.
- 02
Let an agent update Freshdesk
Have the agent create a ticket or reply to a ticket in Freshdesk as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Freshdesk and Slack: it can get a ticket in Freshdesk and post a summary to a Slack channel in the same run.
Works well with
More Help desk tools
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Intercom5 actionsCreate and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Help Scout4 actionsOpen conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Front4 actionsSend messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Gorgias4 actionsOpen tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
- Chatwoot15 actionsFind contacts and conversations, read messages, reply or add private notes, open conversations, and change status, assignee and labels in a Chatwoot account, on Chatwoot Cloud or your own Chatwoot server.
FAQ
Freshdesk and MyDeepAgents
Can MyDeepAgents connect to Freshdesk?
Yes. The Freshdesk connector has 4 actions: 1 reads and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Freshdesk?
Enter the API credentials from your Freshdesk account. You'll need: API key. The connection also asks for: Freshdesk domain. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Freshdesk without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Freshdesk in workflows as well as agents?
Yes. Every Freshdesk action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Freshdesk to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.