Integration · Help desk
AI agents for Gorgias
Open tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
- Actions
- 4
- Read
- 1
- Write
- 3
Actions
What your agents can do in Gorgias
4 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 1
Look things up. Nothing changes.
Get a ticket
Reads one ticket by its ID: subject, status, priority, channel, customer, assignee, tags and its messages.
Write 3
Create, change or send.
Create a ticket
Opens a ticket with a first message from a customer, given by email (Gorgias creates the customer if they are new), through the API channel.
Add an internal note
Adds an internal note to a ticket, which only agents see and which is never sent to the customer.
Reply to the customer by email
Sends an email reply to the customer on a ticket and adds it to the ticket, from a support address connected to Gorgias (the connection's default unless another is given).
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Enter the API credentials from your Gorgias account.
What you enter
- Email address
- API key
Settings
- Gorgias domain
- Agent email
- Support email address
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Gorgias data
Ask a question in plain words. The agent can get a ticket in Gorgias, then answers with what it found.
- 02
Let an agent update Gorgias
Have the agent create a ticket or add an internal note in Gorgias as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Gorgias and Slack: it can get a ticket in Gorgias and post a summary to a Slack channel in the same run.
Works well with
More Help desk tools
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Freshdesk4 actionsOpen tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Intercom5 actionsCreate and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Help Scout4 actionsOpen conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Front4 actionsSend messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Chatwoot15 actionsFind contacts and conversations, read messages, reply or add private notes, open conversations, and change status, assignee and labels in a Chatwoot account, on Chatwoot Cloud or your own Chatwoot server.
FAQ
Gorgias and MyDeepAgents
Can MyDeepAgents connect to Gorgias?
Yes. The Gorgias connector has 4 actions: 1 reads and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Gorgias?
Enter the API credentials from your Gorgias account. You'll need: Email address and API key. The connection also asks for: Gorgias domain, Agent email and Support email address. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Gorgias without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Gorgias in workflows as well as agents?
Yes. Every Gorgias action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Gorgias to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.