Integration · Help desk
AI agents for Help Scout
Open conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Actions
- 4
- Read
- 2
- Write
- 2
Actions
What your agents can do in Help Scout
4 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 2
Look things up. Nothing changes.
Get a conversation
Reads one conversation by its ID: number, subject, status, mailboxId, assignee, tags, primaryCustomer (with id and email), preview and dates.
List inboxes
Lists the Help Scout inboxes (mailboxes) the app can see, 50 a page: _embedded.mailboxes, each with id, name and email, and page.
Write 2
Create, change or send.
Create a conversation
Opens an email conversation in an inbox with a customer (found by email, or created if new), a subject and a first message.
Reply to a conversation
Adds a reply to a conversation, which Help Scout emails to the customer, optionally with cc and bcc addresses and a new status.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste the client ID and secret of an app your organization registered with Help Scout. The platform fetches its tokens itself (OAuth client credentials).
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Help Scout data
Ask a question in plain words. The agent can get a conversation or list inboxes in Help Scout, then answers with what it found.
- 02
Let an agent update Help Scout
Have the agent create a conversation or reply to a conversation in Help Scout as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Help Scout and Slack: it can get a conversation in Help Scout and post a summary to a Slack channel in the same run.
Works well with
More Help desk tools
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Freshdesk4 actionsOpen tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Intercom5 actionsCreate and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Front4 actionsSend messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Gorgias4 actionsOpen tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
- Chatwoot15 actionsFind contacts and conversations, read messages, reply or add private notes, open conversations, and change status, assignee and labels in a Chatwoot account, on Chatwoot Cloud or your own Chatwoot server.
FAQ
Help Scout and MyDeepAgents
Can MyDeepAgents connect to Help Scout?
Yes. The Help Scout connector has 4 actions: 2 read and 2 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Help Scout?
Paste the client ID and secret of an app your organization registered with Help Scout. The platform fetches its tokens itself (OAuth client credentials). Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Help Scout without asking?
Only if you let it. Each of the 2 actions that change data can be set to wait for a person's approval before it runs.
Can I use Help Scout in workflows as well as agents?
Yes. Every Help Scout action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Help Scout to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.