Integration · Help desk
AI agents for Front
Send messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Actions
- 4
- Read
- 1
- Write
- 3
Actions
What your agents can do in Front
4 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 1
Look things up. Nothing changes.
Get a conversation
Reads one conversation by its ID: subject, status, assignee, recipient (the customer), tags, custom fields and ticket IDs.
Write 3
Create, change or send.
Send a new message
Starts a new conversation by sending a message from a channel (such as a shared email inbox) to one or more recipients.
Reply in a conversation
Sends a reply the customer receives in an existing conversation, by default to its recipients and from its channel.
Comment on a conversation
Adds an internal comment (Markdown allowed) to a conversation, which only teammates see.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Front account.
What you enter
- API token
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Front data
Ask a question in plain words. The agent can get a conversation in Front, then answers with what it found.
- 02
Let an agent update Front
Have the agent send a new message or reply in a conversation in Front as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Front and Slack: it can get a conversation in Front and post a summary to a Slack channel in the same run.
Works well with
More Help desk tools
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Freshdesk4 actionsOpen tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Intercom5 actionsCreate and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Help Scout4 actionsOpen conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Gorgias4 actionsOpen tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
- Chatwoot15 actionsFind contacts and conversations, read messages, reply or add private notes, open conversations, and change status, assignee and labels in a Chatwoot account, on Chatwoot Cloud or your own Chatwoot server.
FAQ
Front and MyDeepAgents
Can MyDeepAgents connect to Front?
Yes. The Front connector has 4 actions: 1 reads and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Front?
Paste an API key from your Front account. You'll need: API token. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Front without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Front in workflows as well as agents?
Yes. Every Front action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Front to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.