Integration · Help desk
AI agents for Zoho Desk
Open tickets, list and search them, reply to customers by email, and add comments in a Zoho Desk help desk, in the data center where the Zoho account lives.
- Actions
- 5
- Read
- 2
- Write
- 3
Actions
What your agents can do in Zoho Desk
5 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 2
Look things up. Nothing changes.
List tickets
Lists tickets, newest first, optionally in some departments, with some statuses.
Search tickets
Finds tickets by words in any field, or by subject, requester email, contact name, ticket number or status.
Write 3
Create, change or send.
Create a ticket
Opens a ticket with a subject, in a department, for a contact: an existing contact's ID, or an email and last name (Zoho Desk reuses the contact with that email or creates one).
Reply to a ticket
Emails a reply on a ticket to the customer, from a from address set up in the help desk, as plain text or HTML, with optional CC and BCC, and can set the ticket's status at the same time.
Add a comment to a ticket
Adds a comment to a ticket: private (for agents only) by default, or public so the customer sees it in the help center.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Sign in with Zoho and approve access (OAuth).
Settings
- Data center
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Zoho Desk data
Ask a question in plain words. The agent can list tickets or search tickets in Zoho Desk, then answers with what it found.
- 02
Let an agent update Zoho Desk
Have the agent create a ticket or reply to a ticket in Zoho Desk as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Zoho Desk and Slack: it can list tickets in Zoho Desk and post a summary to a Slack channel in the same run.
Works well with
More Help desk tools
- Zendesk4 actionsOpen tickets, reply or add internal notes, read a ticket and search tickets in a Zendesk Support account.
- Freshdesk4 actionsOpen tickets, reply to customers, add private or public notes, and read tickets in a Freshdesk helpdesk.
- Intercom5 actionsCreate and update contacts, add notes to them, and read and reply to conversations in an Intercom workspace.
- Help Scout4 actionsOpen conversations, reply to customers and read conversations in Help Scout inboxes, through an app the organization creates in its own Help Scout account.
- Front4 actionsSend messages from a Front channel, reply in conversations, leave internal comments for teammates, and read conversations.
- Gorgias4 actionsOpen tickets for customers, add internal notes, email replies, and read tickets in a Gorgias helpdesk.
FAQ
Zoho Desk and MyDeepAgents
Can MyDeepAgents connect to Zoho Desk?
Yes. The Zoho Desk connector has 5 actions: 2 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Zoho Desk?
Sign in with Zoho and approve access (OAuth). The connection also asks for: Data center. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Zoho Desk without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Zoho Desk in workflows as well as agents?
Yes. Every Zoho Desk action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Zoho Desk to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.