AI agents for LiveAgent

Find tickets

Lists tickets, 10 a page by default, oldest first unless sorted otherwise, filtered with LiveAgent's filters.

Get a ticket

Reads one ticket by its ID (or code).

List ticket messages

Reads a ticket's conversation as message groups (an email, a chat, a call, an internal note …), oldest first, 10 groups a page.

Get the ticket's sidebar note

Reads the note in a ticket's sidebar, the agents' running notes about the customer or case.

Find contacts

Lists contacts, 10 a page by default, optionally filtered with LiveAgent's filters JSON, like {"company_id":"abc123"} or [["date_created","D>=","2026-01-01"]].

Get a contact

Reads one contact by ID (a ticket's owner_contactid).

List agents

Lists agents, 100 a page.

List departments

Lists departments.

List tags

Lists tags.

Create a ticket

Opens a ticket in a department with a subject and a message.

Update a ticket

Changes a ticket's status (N new, C open, A answered, R resolved, W postponed, B spam), its agent, its department, its subject or its tags.

Set the ticket's sidebar note

Replaces the note shown in the ticket's sidebar (agents only; the customer never sees it).

Create a contact

Adds a contact with a first and last name, emails, phones, a job title, a note and a company ID.