AI agents for HappyFox Help Desk

Find tickets

Lists tickets, 10 a page by default (up to 50), most recently updated first, filtered by a status ID or behaviour.

Get a ticket

Reads one ticket by its number (id in lists; the digits of a display ID like #HFS00000123).

Find contacts

Lists contacts, 10 a page by default (up to 50), or those matching a search like name:adam, email:adam@acme.com, phone:14155550100 (digits only, no +), joined with spaces.

Get a contact

Reads one contact by ID or email address.

List categories

Lists ticket categories.

List statuses

Lists ticket statuses.

List priorities

Lists ticket priorities.

List agents

Lists agents.

Create a ticket

Opens a ticket in a public category for a contact given by name and email.

Reply to a ticket

Adds an agent reply to a ticket and, by default, emails it to the contact.

Add a private note

Adds a private note (visible to agents only, never emailed to the contact) to a ticket, optionally alerting all subscribers (s), all agents in the category.

Change a ticket's status, priority or assignee

Changes a ticket's status, priority, assignee or due date without writing a message (IDs from List statuses, List priorities and List agents).

Add or remove ticket tags

Adds and removes tags on a ticket (tags are case sensitive).

Create a contact

Adds a contact with a name and email, and optionally a phone number (type mo mobile, w work, m main, h home, o other).