AI agents for Kustomer

Search conversations or customers

Runs a Kustomer search.

List conversations

Lists the organization's conversations, newest first by default.

Get a conversation

Reads one conversation by ID, optionally with its customer.

List messages in a conversation

Reads a conversation's messages (emails, chats, SMS …), optionally of one channel.

List notes in a conversation

Reads a conversation's internal notes.

Get a customer

Reads one customer by ID.

Find a customer by email

Reads the customer with an email address.

List a customer's conversations

Lists one customer's conversations.

List users

Lists the organization's users (agents), 100 a page, or the one with an email.

List teams

Lists the organization's teams, 100 a page.

Add an internal note

Adds an internal note (up to 10,240 characters) to a conversation, optionally @mentioning users or teams by ID.

Draft or schedule a reply

Creates an outbound reply to a customer on a conversation as a draft: it appears in the conversation for an agent to review and send.

Create a conversation

Opens a conversation for a customer with a name (its subject line), and optionally a status, priority (1 to 5), tags, assigned users and teams.

Update a conversation

Changes a conversation's status (open, snoozed with snooze_until, or done), priority (1 to 5), name, assigned users and teams (lists of IDs that replace the current ones), or tags.

Add tags to a conversation

Adds tags to a conversation by name (letters, digits, spaces and _ / < > - . only, up to 64 characters), creating any that do not exist yet, and keeps its other tags.

Create a customer

Adds a customer with a name, email addresses, phone numbers (E.164), your own external ID and company name.