Integration · Phone and contact center
AI agents for Zoom Phone
Read Zoom Phone call history with each call's full path, list call recordings and voicemails, look up phone users, and send and read SMS conversations from Zoom Phone numbers.
- Actions
- 8
- Read
- 7
- Write
- 1
Actions
What your agents can do in Zoom Phone
Read Zoom Phone call history with each call's full path, list call recordings and voicemails, look up phone users, and send and read SMS conversations from Zoom Phone numbers, through the organization's own Server-to-Server OAuth app.
Read 7
Look things up. Nothing changes.
List phone users
Lists the account's Zoom Phone users at users[]: each with id (for the SMS sender), name, email, extension_number, phone_numbers.
List call history
Lists the account's calls at call_history[], newest edition of Zoom's call logs.
Get a call's path
Reads one call by its call_history_uuid (from list_call_history).
List call recordings
Lists the account's call recordings at recordings[].
List voicemails
Lists the account's voicemails at voice_mails[]: each with id, call_id, date_time, duration, status (read or unread), the caller's and callee's name and number, owner and download_url.
List SMS conversations
Lists the account's SMS conversations at sms_sessions[]: each with session_id (for get_sms_session), session_type, last_access_time and participants (their display_name, phone_number and owner).
Read an SMS conversation
Reads the messages of one SMS conversation at sms_histories[]: each with message_id, date_time, direction, message (the text), delivery_status, message_type, sender, to_members and attachments.
Write 1
Create, change or send.
Send an SMS
Sends an SMS from a Zoom Phone number that can text (a user's, a call queue's, an auto receptionist's or a service endpoint's) to one or more numbers.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste the client ID and secret of an app your organization registered with Zoom. The platform fetches its tokens itself (OAuth client credentials).
Settings
- Account ID
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Zoom Phone data
Ask a question in plain words. The agent can list phone users, list call history or get a call's path in Zoom Phone, then answers with what it found.
- 02
Let an agent update Zoom Phone
Have the agent send an SMS in Zoom Phone as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Zoom Phone: it can search contacts in HubSpot and send an SMS in Zoom Phone in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
FAQ
Zoom Phone and MyDeepAgents
Can MyDeepAgents connect to Zoom Phone?
Yes. The Zoom Phone connector has 8 actions: 7 read and 1 makes changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Zoom Phone?
Paste the client ID and secret of an app your organization registered with Zoom. The platform fetches its tokens itself (OAuth client credentials). The connection also asks for: Account ID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Zoom Phone without asking?
Only if you let it. Its one action that changes data can be set to wait for a person's approval before it runs.
Can I use Zoom Phone in workflows as well as agents?
Yes. Every Zoom Phone action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Zoom Phone to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.