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Integration · Phone and contact center

AI agents for Aircall

Read your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.

Actions
8
Read
5
Write
3

Actions

What your agents can do in Aircall

8 actions. Each one is a tool your agents can call and a step your workflows can run.

Read 5

Look things up. Nothing changes.

  • List calls

    Lists the company's calls, newest first by default.

  • Get a call

    Reads one call by its ID: direction, status, duration, times, who answered, the external number, recording and voicemail links, comments, tags and the contact.

  • List contacts

    Lists the company's shared contacts, most recently updated first: ID, name, company, information, phone numbers and emails.

  • Find contacts

    Finds shared contacts by phone number or email address (give one).

  • List Aircall numbers

    Lists the company's Aircall phone numbers: ID, name, the number itself, country and availability.

Write 3

Create, change or send.

  • Comment on a call

    Adds a note to a call, shown to agents in Aircall.

  • Create a contact

    Creates a contact shared with the whole company, with a phone number (required) and an optional name, company, email and free-text information.

  • Send an SMS

    Sends a text message from an SMS-capable Aircall number (by its number ID, from List Aircall numbers) to one phone number.

A person can approve first

Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.

Connection

How it connects

Connect it once in the console, then give it to the agents and workflows that need it.

Username and key

Enter the API credentials from your Aircall account.

What you enter

  • API ID
  • API token

Kept safe

  • Credentials are stored encrypted with your organization's own keys.
  • They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
  • Calls go only to the tool's own servers.

How we protect your data

Ideas

Ideas to start with

Starting points made only from the actions above. Mix them with any other tool your agents can use.

  • 01

    Ask about your Aircall data

    Ask a question in plain words. The agent can list calls, get a call or list contacts in Aircall, then answers with what it found.

  • 02

    Let an agent update Aircall

    Have the agent comment on a call or create a contact in Aircall as part of a larger task. Turn on approval and a person signs off on each change first.

  • 03

    Work from your CRM

    Give one agent HubSpot and Aircall: it can search contacts in HubSpot and comment on a call in Aircall in the same run.

FAQ

Aircall and MyDeepAgents

Can MyDeepAgents connect to Aircall?

Yes. The Aircall connector has 8 actions: 5 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.

How do I connect Aircall?

Enter the API credentials from your Aircall account. You'll need: API ID and API token. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.

Can an agent change data in Aircall without asking?

Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.

Can I use Aircall in workflows as well as agents?

Yes. Every Aircall action also works as a step in a workflow, and the same connection serves your agents and your workflows.

Early access

Put Aircall to work

Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.