Integration · Phone and contact center
AI agents for Talkdesk
Look up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Actions
- 8
- Read
- 7
- Write
- 1
Actions
What your agents can do in Talkdesk
8 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 7
Look things up. Nothing changes.
List users
Lists the Talkdesk account's users (agents) at _embedded.users[]: each with id, name, email, active, extension, external_phone_number and created_at.
Get a user
Reads one Talkdesk user by id: name, email, active, extension, external_phone_number and created_at.
Find contacts
Finds Talkdesk contacts at _embedded.contacts[]: each with id, name, company, phones (label, number) and emails.
Get a contact
Reads one Talkdesk contact by ID at contact: name, company, phones and emails.
List a call's recordings
Lists the recordings of one call (its interaction ID) at _embedded.recordings[].
Get a recording
Reads one recording by ID at recording: call_id, created_at, duration, type and participants, with _links.media.href, a short-lived address of the audio.
List scheduled callbacks
Lists scheduled callbacks at _embedded.callbacks[]: each with callback_id, phone_number, time_to_call, timezone, status, the assigned agents or queues, channel and campaign.
Write 1
Create, change or send.
Request a callback
Puts a contact in line for a call back: Talkdesk queues the callback on the Talkdesk number given.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste the client ID and secret of an app your organization registered with Talkdesk. The platform fetches its tokens itself (OAuth client credentials).
Settings
- Account name
- Region
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Talkdesk data
Ask a question in plain words. The agent can list users, get a user or find contacts in Talkdesk, then answers with what it found.
- 02
Let an agent update Talkdesk
Have the agent request a callback in Talkdesk as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Talkdesk: it can search contacts in HubSpot and request a callback in Talkdesk in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
- Bland AI8 actionsLet an agent phone or text people with Bland AI: place an AI phone call with a task in plain words.
FAQ
Talkdesk and MyDeepAgents
Can MyDeepAgents connect to Talkdesk?
Yes. The Talkdesk connector has 8 actions: 7 read and 1 makes changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Talkdesk?
Paste the client ID and secret of an app your organization registered with Talkdesk. The platform fetches its tokens itself (OAuth client credentials). The connection also asks for: Account name and Region. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Talkdesk without asking?
Only if you let it. Its one action that changes data can be set to wait for a person's approval before it runs.
Can I use Talkdesk in workflows as well as agents?
Yes. Every Talkdesk action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Talkdesk to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.