Integration · Phone and contact center
AI agents for Bland AI
Let an agent phone or text people with Bland AI: place an AI phone call with a task in plain words.
- Actions
- 8
- Read
- 4
- Write
- 4
Actions
What your agents can do in Bland AI
Let an agent phone or text people with Bland AI: place an AI phone call with a task in plain words (or one of your pathways, personas or agents), read its transcript, summary and recording, ask questions of a finished call, hang up a call, and send AI text messages from your Bland numbers.
Read 4
Look things up. Nothing changes.
Get a call
Reads one call: status and queue_status, whether it completed, who answered.
List calls
Lists calls, newest first, optionally to or from one number, within dates, only completed or only inbound ones.
List phone numbers
Lists the account's inbound phone numbers in Bland, each with phone_number, its answering prompt or pathway, voice and settings.
Get account balance
Returns the account's status, total_calls and billing with the current_balance in credits.
Write 4
Create, change or send.
Make an AI phone call
Has a Bland AI voice agent phone a person (E.164 number like +14155550123).
Ask questions about a call
Has Bland's AI read a finished call's transcript and answer your questions, each with the kind of answer you expect.
Hang up or cancel a callDeletes data
Ends an active call at once, or cancels a scheduled one before it starts.
Send an AI text message
Texts a person from one of your Bland numbers set up for SMS (or WhatsApp).
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything. Actions that delete data ask first by default.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Bland AI account.
What you enter
- API key
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Bland AI data
Ask a question in plain words. The agent can get a call, list calls or list phone numbers in Bland AI, then answers with what it found.
- 02
Let an agent update Bland AI
Have the agent ask questions about a call or send an AI text message in Bland AI as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Bland AI: it can search contacts in HubSpot and ask questions about a call in Bland AI in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
FAQ
Bland AI and MyDeepAgents
Can MyDeepAgents connect to Bland AI?
Yes. The Bland AI connector has 8 actions: 4 read and 4 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Bland AI?
Paste an API key from your Bland AI account. You'll need: API key. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Bland AI without asking?
Only if you let it. Each of the 4 actions that change data can be set to wait for a person's approval before it runs, and the one that deletes data asks first by default.
Can I use Bland AI in workflows as well as agents?
Yes. Every Bland AI action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Bland AI to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.