Integration · Phone and contact center
AI agents for Vapi
Let an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
- Actions
- 7
- Read
- 5
- Write
- 2
Actions
What your agents can do in Vapi
Let an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results. Also lists assistants and phone numbers and lets an agent text-chat with an assistant.
Read 5
Look things up. Nothing changes.
Get a call
Reads one call: its status, why it ended (endedReason, like customer-ended-call or voicemail), times and cost, the full artifact.transcript, artifact.recordingUrl and messages.
List calls
Lists calls, newest first, optionally only one assistant's or phone number's, or those created in a time window, each with its full details (status, transcript, analysis).
List assistants
Lists the Vapi voice assistants, each with its id, name, firstMessage, model (with its system prompt), voice and settings.
Get an assistant
Reads one assistant's full setup: name, first message, model and system prompt, voice, transcriber, tools and end-of-call analysis settings.
List phone numbers
Lists the account's phone numbers in Vapi, each with its id (use it as phone_number_id to call from), number, provider (vapi, twilio, vonage, telnyx), name and the assistant that answers it.
Write 2
Create, change or send.
Call a phone number
Has a Vapi assistant phone a person from one of your Vapi phone numbers.
Chat with an assistant by text
Sends a text message to a Vapi assistant and returns its reply in output (and the full messages), with the chat id.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Vapi account.
What you enter
- Private API key
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Vapi data
Ask a question in plain words. The agent can get a call, list calls or list assistants in Vapi, then answers with what it found.
- 02
Let an agent update Vapi
Have the agent call a phone number in Vapi as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Vapi: it can search contacts in HubSpot and call a phone number in Vapi in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Bland AI8 actionsLet an agent phone or text people with Bland AI: place an AI phone call with a task in plain words.
FAQ
Vapi and MyDeepAgents
Can MyDeepAgents connect to Vapi?
Yes. The Vapi connector has 7 actions: 5 read and 2 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Vapi?
Paste an API key from your Vapi account. You'll need: Private API key. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Vapi without asking?
Only if you let it. Each of the 2 actions that change data can be set to wait for a person's approval before it runs.
Can I use Vapi in workflows as well as agents?
Yes. Every Vapi action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Vapi to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.