Integration · Phone and contact center
AI agents for RingCentral
Send SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Actions
- 5
- Read
- 4
- Write
- 1
Actions
What your agents can do in RingCentral
5 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 4
Look things up. Nothing changes.
List text messages
Lists the signed-in user's SMS messages, newest first: by default those of the last 24 hours, both directions.
Get a message
Reads one message by its ID: direction, from, to, text (in subject), messageStatus (Queued, Sent, Delivered, DeliveryFailed, SendingFailed or Received), delivery error code and times.
Read the call log
Lists the signed-in user's calls, newest first: by default those of the last 24 hours.
List my phone numbers
Lists the phone numbers assigned to the signed-in user, with each number's features: a number that can send texts lists SmsSender.
Write 1
Create, change or send.
Send an SMS
Sends a text message from one of the signed-in user's own SMS-capable RingCentral numbers (see List my phone numbers) to one phone number.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Sign in with RingCentral and approve access (OAuth).
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your RingCentral data
Ask a question in plain words. The agent can list text messages, get a message or read the call log in RingCentral, then answers with what it found.
- 02
Let an agent update RingCentral
Have the agent send an SMS in RingCentral as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and RingCentral: it can search contacts in HubSpot and send an SMS in RingCentral in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
- Bland AI8 actionsLet an agent phone or text people with Bland AI: place an AI phone call with a task in plain words.
FAQ
RingCentral and MyDeepAgents
Can MyDeepAgents connect to RingCentral?
Yes. The RingCentral connector has 5 actions: 4 read and 1 makes changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect RingCentral?
Sign in with RingCentral and approve access (OAuth). Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in RingCentral without asking?
Only if you let it. Its one action that changes data can be set to wait for a person's approval before it runs.
Can I use RingCentral in workflows as well as agents?
Yes. Every RingCentral action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put RingCentral to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.