Integration · Phone and contact center
AI agents for Dialpad
Read Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- Actions
- 9
- Read
- 6
- Write
- 3
Actions
What your agents can do in Dialpad
9 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 6
Look things up. Nothing changes.
List users
Lists the company's Dialpad users at items[]: each with id (for send_sms, start_call and list_calls), display_name, first_name, last_name, emails, phone_numbers.
Get a user
Reads one Dialpad user by id (or me for the key's own user, with a user-level key).
List calls
Lists concluded calls, newest first, at items[]: each with call_id, direction, state, external_number and internal_number, contact (name, phone, email), target.
Get a call
Reads one concluded call by call_id: direction, state, numbers, contact, target, times and duration, recording_details and recording share links, voicemail links, csat_score.
Get a call transcript
Reads the Dialpad AI transcript of a call at lines[].
List contacts
Lists the company's shared Dialpad contacts (or one user's local contacts with owner_id) at items[].
Write 3
Create, change or send.
Send an SMS
Sends a text message on behalf of a Dialpad user to up to 10 phone numbers (E.164), from that user's number, or from from_number.
Start a call
Starts an outbound call for a Dialpad user: their Dialpad devices ring first (all of them, or one device_id), and when they answer Dialpad dials phone_number.
Create a contact
Creates a Dialpad contact: shared with the whole company, or local to one user when owner_id is set.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Dialpad account.
What you enter
- API key
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Dialpad data
Ask a question in plain words. The agent can list users, get a user or list calls in Dialpad, then answers with what it found.
- 02
Let an agent update Dialpad
Have the agent send an SMS or start a call in Dialpad as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Dialpad: it can search contacts in HubSpot and send an SMS in Dialpad in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
- Bland AI8 actionsLet an agent phone or text people with Bland AI: place an AI phone call with a task in plain words.
FAQ
Dialpad and MyDeepAgents
Can MyDeepAgents connect to Dialpad?
Yes. The Dialpad connector has 9 actions: 6 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Dialpad?
Paste an API key from your Dialpad account. You'll need: API key. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Dialpad without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Dialpad in workflows as well as agents?
Yes. Every Dialpad action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Dialpad to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.