Integration · Phone and contact center
AI agents for Retell AI
Let an agent phone or text people through Retell AI voice and chat agents.
- Actions
- 9
- Read
- 6
- Write
- 3
Actions
What your agents can do in Retell AI
Let an agent phone or text people through Retell AI voice and chat agents: place an outbound call or start an SMS conversation with one of your Retell agents, then read the transcript, recording link and after-call analysis (summary, sentiment, success). Also lists calls, agents and phone numbers, and can hang up a live call.
Read 6
Look things up. Nothing changes.
Get a call
Reads one call: call_status, why it ended (disconnection_reason, like user_hangup or voicemail_reached), duration, the full transcript, the recording_url and call_analysis.
List calls
Lists calls, newest first, optionally one agent's, one direction's, with some statuses, to one number, or started after a time.
Get a chat
Reads one chat or SMS conversation: chat_status, the transcript, when it started and ended, and chat_analysis (chat_summary, user_sentiment, chat_successful).
List voice agents
Lists the Retell voice agents, optionally those whose name matches query, each with agent_id, agent_name, version, whether it is published, its voice and language.
Get a voice agent
Reads one voice agent's setup: name, voice, language, response engine (its LLM or conversation flow), webhook and data storage settings.
List phone numbers
Lists the workspace's Retell phone numbers, each with phone_number (E.164), its nickname and the inbound and outbound agents bound to it.
Write 3
Create, change or send.
Call a phone number
Has a Retell voice agent phone a person.
Hang up a callDeletes data
Ends an ongoing call at once, for example when it should not continue.
Start an SMS conversation
Has a Retell chat agent start a text-message conversation with a person.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything. Actions that delete data ask first by default.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Retell AI account.
What you enter
- API key
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Retell AI data
Ask a question in plain words. The agent can get a call, list calls or get a chat in Retell AI, then answers with what it found.
- 02
Let an agent update Retell AI
Have the agent call a phone number or start an SMS conversation in Retell AI as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Retell AI: it can search contacts in HubSpot and call a phone number in Retell AI in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
FAQ
Retell AI and MyDeepAgents
Can MyDeepAgents connect to Retell AI?
Yes. The Retell AI connector has 9 actions: 6 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Retell AI?
Paste an API key from your Retell AI account. You'll need: API key. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Retell AI without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs, and the one that deletes data asks first by default.
Can I use Retell AI in workflows as well as agents?
Yes. Every Retell AI action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Retell AI to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.