Integration · Phone and contact center
AI agents for JustCall
Read JustCall calls (with recordings, dispositions and notes) and SMS, send SMS and MMS from a JustCall number, add notes and dispositions to calls, and look up or create contacts, users and phone numbers.
- Actions
- 9
- Read
- 6
- Write
- 3
Actions
What your agents can do in JustCall
9 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 6
Look things up. Nothing changes.
List calls
Lists calls on the JustCall account at data[], newest first by default.
Get a call
Reads one call by its numeric id or its call_sid: contact and agent, JustCall number, date and time, call_duration, and call_info.
List SMS messages
Lists SMS and MMS messages at data[], newest first by default.
List contacts
Lists JustCall contacts at data[], newest first: each with id, first_name, last_name, contact_number, other_numbers, email, company, address, notes, agent_id and status (blacklist, DND, DNM).
List users
Lists the JustCall account's users (agents) at data[].
List phone numbers
Lists the account's JustCall numbers at data[]: each with id, justcall_number (E.164, the number send_sms sends from), friendly_number, justcall_line_name, number_type.
Write 3
Create, change or send.
Add notes or a disposition to a call
Sets the notes, the disposition code (call outcome) or the rating of a completed call.
Send an SMS
Sends an SMS (or an MMS with media_url) from a JustCall number to one contact number, both in E.164 format.
Create a contact
Adds a contact to JustCall Contacts, for the account owner, for one agent (agent_id) or for every agent (across_team).
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Enter the sign-in details JustCall gives you for its API.
What you enter
- API Key
- API Secret
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your JustCall data
Ask a question in plain words. The agent can list calls, get a call or list SMS messages in JustCall, then answers with what it found.
- 02
Let an agent update JustCall
Have the agent add notes or a disposition to a call or send an SMS in JustCall as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and JustCall: it can search contacts in HubSpot and add notes or a disposition to a call in JustCall in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
FAQ
JustCall and MyDeepAgents
Can MyDeepAgents connect to JustCall?
Yes. The JustCall connector has 9 actions: 6 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect JustCall?
Enter the sign-in details JustCall gives you for its API. You'll need: API Key and API Secret. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in JustCall without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use JustCall in workflows as well as agents?
Yes. Every JustCall action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put JustCall to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.