Integration · Phone and contact center
AI agents for Exotel
Place phone calls that connect two numbers or run an IVR flow, send DLT-compliant SMS, read call and SMS details and recordings, look up an Indian number's operator and DND status, and check the balance in Exotel.
- Actions
- 8
- Read
- 5
- Write
- 3
Actions
What your agents can do in Exotel
Place phone calls that connect two numbers or run an IVR flow, send DLT-compliant SMS, read call and SMS details and recordings, look up an Indian number's operator and DND status, and check the balance in Exotel, the cloud telephony platform.
Read 5
Look things up. Nothing changes.
Get a call
Reads one call by its SID: who called whom, status (completed, failed, busy, no-answer), start and end, duration, price, direction, the recording URL and, per leg, how long each side was on the call.
List calls
Lists the account's calls, newest first, filtered by numbers, status, direction, ExoPhone or a creation-date range.
Get an SMS
Reads one SMS by its SID: status (sent, failed, failed-dnd …), the detailed status and code, when it was delivered, the units used and the price.
Look up an Indian number
Tells what an Indian phone number is: mobile or landline, its operator, its telecom circle, and whether it is on the DND (do not disturb) register.
Get the account balance
Reads the wallet credit left for calls, SMS and WhatsApp, its currency and the pricing plan.
Write 3
Create, change or send.
Connect a call between two numbers
Calls the first number (from, usually your agent) and, once they answer, calls the customer (to) and connects them, showing your ExoPhone as the caller ID.
Call a number into an IVR flow
Calls a number and, when they answer, runs one of the account's call flows (App Bazaar > My Apps, by its app ID): a greeting, an IVR menu, a survey or a reminder.
Send an SMS
Sends an SMS from an approved sender ID or ExoPhone.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Enter the API credentials from your Exotel account.
What you enter
- API key
- API token
Settings
- Account SID
- Cluster
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Exotel data
Ask a question in plain words. The agent can get a call, list calls or get an SMS in Exotel, then answers with what it found.
- 02
Let an agent update Exotel
Have the agent call a number into an IVR flow or send an SMS in Exotel as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Exotel: it can search contacts in HubSpot and call a number into an IVR flow in Exotel in the same run.
Works well with
More Phone and contact center tools
- Aircall8 actionsRead your Aircall calls, add notes to them, look up and create shared contacts, and send SMS from an Aircall number into the agents' conversation.
- Dialpad9 actionsRead Dialpad calls with their recordings, transcripts and AI moments, look up users and contacts, send SMS from a Dialpad number, and start outbound calls that ring a user's Dialpad devices.
- RingCentral5 actionsSend SMS from your RingCentral numbers, read your text messages and check their delivery, and read your call log, signed in as a RingCentral user.
- Talkdesk8 actionsLook up Talkdesk contact-center users and contacts, read call recordings and scheduled callbacks, and put a caller into a callback queue, with the account's own Talkdesk OAuth client.
- Amazon Connect9 actionsPlace outbound calls and create tasks through an Amazon Connect contact center's flows, end contacts, look up a contact and set its attributes, list queues, agents and flows, and read live queue numbers.
- Vapi7 actionsLet an agent make phone calls with Vapi voice assistants: call a person now or at a scheduled time with one of your assistants, then read the call's status, transcript, recording link, summary and structured results.
FAQ
Exotel and MyDeepAgents
Can MyDeepAgents connect to Exotel?
Yes. The Exotel connector has 8 actions: 5 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Exotel?
Enter the API credentials from your Exotel account. You'll need: API key and API token. The connection also asks for: Account SID and Cluster. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Exotel without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Exotel in workflows as well as agents?
Yes. Every Exotel action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Exotel to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.