Integration · SMS and messaging
AI agents for WhatsApp
Send WhatsApp text and approved template messages from your WhatsApp Business phone number through Meta's WhatsApp Cloud API.
- Actions
- 2
- Read
- 0
- Write
- 2
Actions
What your agents can do in WhatsApp
2 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 0
Look things up. Nothing changes.
This tool has no read actions.
Write 2
Create, change or send.
Send a text message
Sends a free-form WhatsApp text message to one person.
Send a template message
Sends a message from a template your WhatsApp Business Account has had approved, in one of its languages, filling the body's {{1}}, {{2}}… placeholders in order.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your WhatsApp account.
What you enter
- System user access token
Settings
- Phone number ID
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Let an agent update WhatsApp
Have the agent send a text message or send a template message in WhatsApp as part of a larger task. Turn on approval and a person signs off on each change first.
- 02
Work from your CRM
Give one agent HubSpot and WhatsApp: it can search contacts in HubSpot and send a text message in WhatsApp in the same run.
- 03
Run it as a workflow step
Add "Send a text message" to a workflow, and it runs in WhatsApp the same way every time, with or without an agent.
Works well with
More SMS and messaging tools
- Twilio4 actionsSend SMS, MMS and WhatsApp messages from your Twilio numbers or Messaging Services, and check a message's delivery status.
- Vonage2 actionsSend SMS and WhatsApp messages through the Vonage Messages API, from your Vonage numbers or sender IDs.
- Plivo2 actionsSend SMS messages from your Plivo numbers, sender IDs or Powerpacks, and check whether they were delivered.
- Telegram2 actionsSend messages and photos from your Telegram bot to people, groups and channels it can post in.
- OneSignal5 actionsSend push notifications, emails and SMS to your OneSignal app's segments or to users by their external ID, and see or cancel the messages you sent.
- 8x8 Connect8 actionsSend SMS and WhatsApp, Viber, RCS or LINE messages through 8x8 Connect.
FAQ
WhatsApp and MyDeepAgents
Can MyDeepAgents connect to WhatsApp?
Yes. The WhatsApp connector has 2 actions, each of which makes a change. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect WhatsApp?
Paste an API key from your WhatsApp account. You'll need: System user access token. The connection also asks for: Phone number ID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in WhatsApp without asking?
Only if you let it. Each of the 2 actions that change data can be set to wait for a person's approval before it runs.
Can I use WhatsApp in workflows as well as agents?
Yes. Every WhatsApp action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put WhatsApp to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.