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Integration · SMS and messaging

AI agents for Twilio

Send SMS, MMS and WhatsApp messages from your Twilio numbers or Messaging Services, and check a message's delivery status.

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Actions
4
Read
1
Write
3

Actions

What your agents can do in Twilio

4 actions. Each one is a tool your agents can call and a step your workflows can run.

Read 1

Look things up. Nothing changes.

  • Get a message

    Reads one message by its SID: status (queued, sent, delivered, undelivered, failed, received…), recipient, sender, body, error code and when it was sent.

Write 3

Create, change or send.

  • Send an SMS or MMS

    Sends a text message, with an optional picture or file for MMS, from a Twilio phone number, short code, alphanumeric sender ID or Messaging Service.

  • Send a WhatsApp message

    Sends a free-form WhatsApp message, with an optional picture or file, from a WhatsApp sender on this Twilio account.

  • Send a WhatsApp template message

    Sends a WhatsApp message built from an approved Twilio Content Template (its SID starts with HX), filling in its variables.

A person can approve first

Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.

Connection

How it connects

Connect it once in the console, then give it to the agents and workflows that need it.

Username and key

Enter the API credentials from your Twilio account.

What you enter

  • Account SID or API key SID
  • Auth token or API key secret

Settings

  • Account SID

Kept safe

  • Credentials are stored encrypted with your organization's own keys.
  • They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
  • Calls go only to the tool's own servers.

How we protect your data

Ideas

Ideas to start with

Starting points made only from the actions above. Mix them with any other tool your agents can use.

  • 01

    Ask about your Twilio data

    Ask a question in plain words. The agent can get a message in Twilio, then answers with what it found.

  • 02

    Let an agent update Twilio

    Have the agent send an SMS or MMS or send a WhatsApp message in Twilio as part of a larger task. Turn on approval and a person signs off on each change first.

  • 03

    Work from your CRM

    Give one agent HubSpot and Twilio: it can search contacts in HubSpot and send an SMS or MMS in Twilio in the same run.

FAQ

Twilio and MyDeepAgents

Can MyDeepAgents connect to Twilio?

Yes. The Twilio connector has 4 actions: 1 reads and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.

How do I connect Twilio?

Enter the API credentials from your Twilio account. You'll need: Account SID or API key SID and Auth token or API key secret. The connection also asks for: Account SID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.

Can an agent change data in Twilio without asking?

Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.

Can I use Twilio in workflows as well as agents?

Yes. Every Twilio action also works as a step in a workflow, and the same connection serves your agents and your workflows.

Early access

Put Twilio to work

Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.

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