Integration · SMS and messaging
AI agents for 8x8 Connect
Send SMS and WhatsApp, Viber, RCS or LINE messages through 8x8 Connect.
- Actions
- 8
- Read
- 4
- Write
- 4
Actions
What your agents can do in 8x8 Connect
Send SMS and WhatsApp, Viber, RCS or LINE messages through 8x8 Connect (8x8's messaging platform), check a message's delivery status, cancel a scheduled SMS, search and create contacts, and look up a phone number's format and country.
Read 4
Look things up. Nothing changes.
Get an SMS
Reads one SMS by its umid: direction (outbound or inbound), status.
Get a chat app message
Reads a messaging-app message by its umid, at data[].
Search contacts
Searches the account's 8x8 contacts by name, phone number or email, or lists a group's contacts.
Look up a phone number
Checks a phone number: its E.164 and national forms, phoneType (Mobile, FixedLine, VoIP, TollFree …) and country.
Write 4
Create, change or send.
Send an SMS
Sends one SMS from the connection's subaccount to a phone number.
Cancel a scheduled SMSDeletes data
Cancels an SMS that was scheduled and has not been sent yet, by its umid.
Send a chat app message
Sends one message over the messaging apps set up on the subaccount.
Create a contact
Adds a contact to the account's 8x8 contacts: a phone number, and optionally an email, a name, your own external ID, a country and up to 50 custom attributes, optionally into groups.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything. Actions that delete data ask first by default.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your 8x8 Connect account.
What you enter
- API key
Settings
- Region
- Account ID
- Subaccount ID
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your 8x8 Connect data
Ask a question in plain words. The agent can get an SMS, get a chat app message or search contacts in 8x8 Connect, then answers with what it found.
- 02
Let an agent update 8x8 Connect
Have the agent send an SMS or send a chat app message in 8x8 Connect as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and 8x8 Connect: it can search contacts in HubSpot and send an SMS in 8x8 Connect in the same run.
Works well with
More SMS and messaging tools
- Twilio4 actionsSend SMS, MMS and WhatsApp messages from your Twilio numbers or Messaging Services, and check a message's delivery status.
- WhatsApp2 actionsSend WhatsApp text and approved template messages from your WhatsApp Business phone number through Meta's WhatsApp Cloud API.
- Vonage2 actionsSend SMS and WhatsApp messages through the Vonage Messages API, from your Vonage numbers or sender IDs.
- Plivo2 actionsSend SMS messages from your Plivo numbers, sender IDs or Powerpacks, and check whether they were delivered.
- Telegram2 actionsSend messages and photos from your Telegram bot to people, groups and channels it can post in.
- OneSignal5 actionsSend push notifications, emails and SMS to your OneSignal app's segments or to users by their external ID, and see or cancel the messages you sent.
FAQ
8x8 Connect and MyDeepAgents
Can MyDeepAgents connect to 8x8 Connect?
Yes. The 8x8 Connect connector has 8 actions: 4 read and 4 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect 8x8 Connect?
Paste an API key from your 8x8 Connect account. You'll need: API key. The connection also asks for: Region, Account ID and Subaccount ID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in 8x8 Connect without asking?
Only if you let it. Each of the 4 actions that change data can be set to wait for a person's approval before it runs, and the one that deletes data asks first by default.
Can I use 8x8 Connect in workflows as well as agents?
Yes. Every 8x8 Connect action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put 8x8 Connect to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.