AI agents for WATI

Read a conversation's messages

Reads the messages of one conversation, newest first, by phone number, channel:phone or conversation ID: who sent each, its text or media, type, status and time.

List message templates

Lists the workspace's WhatsApp templates: each one's name, category, status (APPROVED …), language, the text with {{1}} placeholders in body and the parameter names in custom_params.

List contacts

Lists the workspace's contacts a page at a time: each one's id, name, phone, wa_id, opted_in, allow_broadcast, teams, segments and custom_params (the attributes).

Get a contact

Reads one contact by phone number (with the country code), channel:phone or contact ID: name, phone, opt-in and broadcast permission, teams, segments and attributes (custom_params).

Send a WhatsApp template message

Sends an approved WhatsApp template by name to a phone number, filling its parameters by name (as listed in the template's custom_params).

Send a WhatsApp text

Sends a free-form text into a conversation, by phone number (or channel:phone, or a conversation ID).

Send a WhatsApp file from a URL

Sends an image, video, audio or document from a public URL into a conversation, with an optional caption, within the 24-hour window.

Assign a conversation to a teammate

Assigns a conversation (by phone number, channel:phone or conversation ID) to a teammate by their WATI login email, so a person takes over from the bot.

Add a contact

Adds a WhatsApp contact with a name and optional attributes (name to value, like {"city": "Pune", "plan": "gold"}).

Update a contact's attributes

Sets attributes on one contact (by phone number, channel:phone or contact ID), like {"plan": "gold", "last_order": "A-1042"}; others are kept.