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Integration · Field service and construction

AI agents for Service Fusion

Find customers, jobs, estimates, invoices, technicians and calendar tasks, check technician availability, and create customers and jobs in Service Fusion, with the account's OAuth consumer.

Actions
15
Read
13
Write
2

Actions

What your agents can do in Service Fusion

15 actions. Each one is a tool your agents can call and a step your workflows can run.

Read 13

Look things up. Nothing changes.

  • Who am I

    Reads the Service Fusion user the credentials belong to: id, first_name, last_name and email.

  • Find customers

    Lists customers, filtered by name, contact first or last name, address, city, postal code, phone or email.

  • Get a customer

    Reads one customer by ID with its contacts (names, phones, emails), locations and custom fields.

  • Find jobs

    Lists jobs (work orders), filtered by status names (comma-separated), customer name, job number, address, city, phone, category, or start and end date ranges.

  • Get a job

    Reads one job by ID with its assigned techs, notes, tasks and invoices.

  • List job statuses

    Lists the job statuses the company uses (like Unscheduled, Scheduled, Completed).

  • Find estimates

    Lists estimates, filtered by status, customer name, number, address, city, phone, or start and requested date ranges.

  • Get an estimate

    Reads one estimate by ID with its products, services and notes: number, description, status, customer_name, address, start_date, total, due_total, cost_total and note_to_customer.

  • List invoices

    Lists invoices, newest first unless sorted otherwise.

  • Get an invoice

    Reads one invoice by ID: number, date, total, is_paid, terms, customer, customer_contact, customer_message, notes, po_number, pay_online_url and mail_send_date.

  • List technicians

    Lists technicians and other users, optionally by first or last name or email (contains).

  • List calendar tasks

    Lists calendar tasks (reminders, time off, meetings and other non-job entries) overlapping a date range, optionally for some users.

  • Find open time slots

    Lists open time slots for technicians, crews or both between two dates, optionally within a time of day, for certain technicians, or with a minimum length in minutes.

Write 2

Create, change or send.

  • Create a customer

    Creates a customer with a primary contact (first and last name, optional phone and email) and an optional primary service location.

  • Create a job

    Creates a job for a customer (by ID or exact name) with a description, and optional status, priority.

A person can approve first

Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.

Connection

How it connects

Connect it once in the console, then give it to the agents and workflows that need it.

Sign-in details

Enter the sign-in details Service Fusion gives you for its API.

What you enter

  • Client ID
  • Client secret

Kept safe

  • Credentials are stored encrypted with your organization's own keys.
  • They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
  • Calls go only to the tool's own servers.

How we protect your data

Ideas

Ideas to start with

Starting points made only from the actions above. Mix them with any other tool your agents can use.

  • 01

    Ask about your Service Fusion data

    Ask a question in plain words. The agent can find customers, get a customer or find jobs in Service Fusion, then answers with what it found.

  • 02

    Let an agent update Service Fusion

    Have the agent create a customer or create a job in Service Fusion as part of a larger task. Turn on approval and a person signs off on each change first.

  • 03

    Share what it finds in Slack

    Give one agent Service Fusion and Slack: it can find customers in Service Fusion and post a summary to a Slack channel in the same run.

FAQ

Service Fusion and MyDeepAgents

Can MyDeepAgents connect to Service Fusion?

Yes. The Service Fusion connector has 15 actions: 13 read and 2 make changes. Your agents can call them as tools, and your workflows can run them as steps.

How do I connect Service Fusion?

Enter the sign-in details Service Fusion gives you for its API. You'll need: Client ID and Client secret. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.

Can an agent change data in Service Fusion without asking?

Only if you let it. Each of the 2 actions that change data can be set to wait for a person's approval before it runs.

Can I use Service Fusion in workflows as well as agents?

Yes. Every Service Fusion action also works as a step in a workflow, and the same connection serves your agents and your workflows.

Early access

Put Service Fusion to work

Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.