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Integration · SMS and messaging

AI agents for Kaleyra

Send SMS (transactional, OTP or marketing, with DLT templates in India) and WhatsApp text and template messages through Kaleyra.

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Actions
6
Read
3
Write
3

Actions

What your agents can do in Kaleyra

Send SMS (transactional, OTP or marketing, with DLT templates in India) and WhatsApp text and template messages through Kaleyra (Tata Communications), check an SMS's delivery status, and list the account's approved sender IDs and SMS templates.

Read 3

Look things up. Nothing changes.

  • Get SMS status

    Reads the delivery status of SMS by their message IDs (from send_sms's data[].message_id), at data[]: each with status (Delivered, UnDelivered, NotSent or Sent) and status_details.

  • List sender IDs

    Lists the sender IDs on the account and whether each is approved, with its country and type.

  • List SMS templates

    Lists the SMS templates registered on the account (in India, the DLT templates), with each template's ID, sender and text.

Write 3

Create, change or send.

  • Send an SMS

    Sends an SMS from an approved sender ID to one number, or to several separated by commas.

  • Send a WhatsApp text

    Sends a free-form WhatsApp text from the business's WhatsApp number to a customer.

  • Send a WhatsApp template

    Sends an approved WhatsApp template from the business's WhatsApp number, which is how to start a conversation or write after the 24-hour window.

A person can approve first

Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.

Connection

How it connects

Connect it once in the console, then give it to the agents and workflows that need it.

API key

Paste an API key from your Kaleyra account.

What you enter

  • API key

Settings

  • Region (pod)
  • SID

Kept safe

  • Credentials are stored encrypted with your organization's own keys.
  • They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
  • Calls go only to the tool's own servers.

How we protect your data

Ideas

Ideas to start with

Starting points made only from the actions above. Mix them with any other tool your agents can use.

  • 01

    Ask about your Kaleyra data

    Ask a question in plain words. The agent can get SMS status, list sender IDs or list SMS templates in Kaleyra, then answers with what it found.

  • 02

    Let an agent update Kaleyra

    Have the agent send an SMS or send a WhatsApp text in Kaleyra as part of a larger task. Turn on approval and a person signs off on each change first.

  • 03

    Work from your CRM

    Give one agent HubSpot and Kaleyra: it can search contacts in HubSpot and send an SMS in Kaleyra in the same run.

FAQ

Kaleyra and MyDeepAgents

Can MyDeepAgents connect to Kaleyra?

Yes. The Kaleyra connector has 6 actions: 3 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.

How do I connect Kaleyra?

Paste an API key from your Kaleyra account. You'll need: API key. The connection also asks for: Region (pod) and SID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.

Can an agent change data in Kaleyra without asking?

Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.

Can I use Kaleyra in workflows as well as agents?

Yes. Every Kaleyra action also works as a step in a workflow, and the same connection serves your agents and your workflows.

Early access

Put Kaleyra to work

Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.

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