Integration · SMS and messaging
AI agents for Interakt
Send WhatsApp templates, texts and media from an Interakt account, add or update customers with traits and tags, record events that trigger Interakt's ongoing campaigns, look up customers.
- Actions
- 9
- Read
- 3
- Write
- 6
Actions
What your agents can do in Interakt
Send WhatsApp templates, texts and media from an Interakt account, add or update customers with traits and tags, record events that trigger Interakt's ongoing campaigns, look up customers, list templates and assign chats to agents.
Read 3
Look things up. Nothing changes.
Find a customer by phone
Looks up a customer by phone number (without the country code): their ID, country code, traits (name, email, opt-in and your fields), tags and when they were created and changed.
List customers
Lists customers created (or changed) in a time range, up to 100 a page.
List WhatsApp templates
Lists the account's WhatsApp templates, optionally only one name or one approval status.
Write 6
Create, change or send.
Send a WhatsApp template message
Sends an approved WhatsApp template by its code name.
Send a WhatsApp text
Sends a free-form WhatsApp text to someone who messaged the business in the last 24 hours.
Send a WhatsApp image, video, audio or document
Sends an image, video, audio clip or document from a public URL, with an optional caption, to someone who messaged the business in the last 24 hours.
Add or update a customer
Adds a customer to Interakt, or updates the one with the same phone number (or your user ID): traits like name, email and any of your own fields, WhatsApp opt-in, and tags.
Record a customer event
Records an event on a customer, like "Order Placed" or "Cart Abandoned", with its traits (order number, value …).
Assign a chat to an agent
Assigns a customer's WhatsApp chat to an agent by the agent's Interakt login email, so a person takes over.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Interakt account.
What you enter
- Secret key
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Interakt data
Ask a question in plain words. The agent can find a customer by phone, list customers or list WhatsApp templates in Interakt, then answers with what it found.
- 02
Let an agent update Interakt
Have the agent send a WhatsApp template message or send a WhatsApp text in Interakt as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Interakt: it can search contacts in HubSpot and send a WhatsApp template message in Interakt in the same run.
Works well with
More SMS and messaging tools
- Twilio4 actionsSend SMS, MMS and WhatsApp messages from your Twilio numbers or Messaging Services, and check a message's delivery status.
- WhatsApp2 actionsSend WhatsApp text and approved template messages from your WhatsApp Business phone number through Meta's WhatsApp Cloud API.
- Vonage2 actionsSend SMS and WhatsApp messages through the Vonage Messages API, from your Vonage numbers or sender IDs.
- Plivo2 actionsSend SMS messages from your Plivo numbers, sender IDs or Powerpacks, and check whether they were delivered.
- Telegram2 actionsSend messages and photos from your Telegram bot to people, groups and channels it can post in.
- OneSignal5 actionsSend push notifications, emails and SMS to your OneSignal app's segments or to users by their external ID, and see or cancel the messages you sent.
FAQ
Interakt and MyDeepAgents
Can MyDeepAgents connect to Interakt?
Yes. The Interakt connector has 9 actions: 3 read and 6 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Interakt?
Paste an API key from your Interakt account. You'll need: Secret key. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Interakt without asking?
Only if you let it. Each of the 6 actions that change data can be set to wait for a person's approval before it runs.
Can I use Interakt in workflows as well as agents?
Yes. Every Interakt action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Interakt to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.