Integration · SMS and messaging
AI agents for Gupshup
Send WhatsApp messages through a Gupshup WhatsApp Business app: approved templates to anyone who opted in, and text, images, videos, audio and documents inside the 24-hour customer-service window.
- Actions
- 5
- Read
- 2
- Write
- 3
Actions
What your agents can do in Gupshup
Send WhatsApp messages through a Gupshup WhatsApp Business app: approved templates to anyone who opted in, and text, images, videos, audio and documents inside the 24-hour customer-service window. Also lists and reads the app's message templates.
Read 2
Look things up. Nothing changes.
List message templates
Lists the app's WhatsApp message templates, optionally only approved ones, one category (MARKETING, UTILITY, AUTHENTICATION) or one language.
Get a message template
Reads one template by its Gupshup template ID: its name, text with placeholders, category, language, type, status and Meta's rejection reason if any.
Write 3
Create, change or send.
Send a WhatsApp template message
Sends an approved WhatsApp template (by its Gupshup template ID, see list_templates) to a phone number, filling the template's {{1}}, {{2}} … placeholders in order.
Send a WhatsApp text message
Sends a free-form text message to someone who has messaged the business in the last 24 hours (outside that window WhatsApp allows only templates).
Send a WhatsApp image, video, audio or document
Sends an image, video, audio clip or document from a public URL, with an optional caption (and a file name for documents), to someone who has messaged the business in the last 24 hours.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Gupshup account.
What you enter
- API key
Settings
- WhatsApp number
- App name
- App ID
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Gupshup data
Ask a question in plain words. The agent can list message templates or get a message template in Gupshup, then answers with what it found.
- 02
Let an agent update Gupshup
Have the agent send a WhatsApp template message or send a WhatsApp text message in Gupshup as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and Gupshup: it can search contacts in HubSpot and send a WhatsApp template message in Gupshup in the same run.
Works well with
More SMS and messaging tools
- Twilio4 actionsSend SMS, MMS and WhatsApp messages from your Twilio numbers or Messaging Services, and check a message's delivery status.
- WhatsApp2 actionsSend WhatsApp text and approved template messages from your WhatsApp Business phone number through Meta's WhatsApp Cloud API.
- Vonage2 actionsSend SMS and WhatsApp messages through the Vonage Messages API, from your Vonage numbers or sender IDs.
- Plivo2 actionsSend SMS messages from your Plivo numbers, sender IDs or Powerpacks, and check whether they were delivered.
- Telegram2 actionsSend messages and photos from your Telegram bot to people, groups and channels it can post in.
- OneSignal5 actionsSend push notifications, emails and SMS to your OneSignal app's segments or to users by their external ID, and see or cancel the messages you sent.
FAQ
Gupshup and MyDeepAgents
Can MyDeepAgents connect to Gupshup?
Yes. The Gupshup connector has 5 actions: 2 read and 3 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Gupshup?
Paste an API key from your Gupshup account. You'll need: API key. The connection also asks for: WhatsApp number, App name and App ID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Gupshup without asking?
Only if you let it. Each of the 3 actions that change data can be set to wait for a person's approval before it runs.
Can I use Gupshup in workflows as well as agents?
Yes. Every Gupshup action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Gupshup to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.