Integration · CRM
AI agents for Gong
Find recorded calls, read their transcripts, briefs, key points and participants, ask questions about accounts and deals, and enroll prospects in Engage flows in Gong.
- Actions
- 13
- Read
- 12
- Write
- 1
Actions
What your agents can do in Gong
13 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 12
Look things up. Nothing changes.
List calls
Lists the recorded calls that started in a time range, optionally in one workspace.
Get a call
Reads one call's metadata by its ID.
Get call details and AI summary
Reads detailed data for calls chosen by ID, by host user or by a time range.
Get call transcripts
Reads the transcripts of calls chosen by ID (best one or a few at a time; transcripts are long) or by a time range.
Ask about an account or deal
Answers a question about a CRM account, deal, contact or lead (by its CRM ID) from up to 60 calls and 500 emails linked to it in a time period, using Gong AI.
Get a brief for an account or deal
Generates a brief (set up in Gong Agent Studio > AI Briefer, by its name) for a CRM account, deal, contact or lead from its calls and emails in a time period.
List users
Lists the company's Gong users, to match a call's primaryUserId or a speaker to a person.
Get a user
Reads one Gong user by ID.
List workspaces
Lists the company's workspaces, whose IDs filter calls and are needed to ask about accounts and deals.
Get users' activity stats
Aggregates each user's activity between two dates (in the company's time zone, the end date excluded): calls attended and hosted, calls listened to, comments, feedback and shares.
List a user's Engage tasks
Lists a user's Gong Engage call tasks, from flows or one-off, by status (open by default).
List Engage flows
Lists the Gong Engage flows a user can assign prospects to: company flows plus that user's personal and shared flows.
Write 1
Create, change or send.
Add prospects to an Engage flow
Assigns up to 100 CRM contacts or leads (by their CRM IDs) to a Gong Engage flow, owned by a Gong user who will work its to-dos.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Enter the API credentials from your Gong account.
What you enter
- Access key
- Access key secret
Settings
- API base URL
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Gong data
Ask a question in plain words. The agent can list calls, get a call or get call details and AI summary in Gong, then answers with what it found.
- 02
Let an agent update Gong
Have the agent add prospects to an Engage flow in Gong as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Gong and Slack: it can list calls in Gong and post a summary to a Slack channel in the same run.
Works well with
More CRM tools
- HubSpot5 actionsCreate and update contacts by email, find contacts, and open deals and companies in a HubSpot CRM.
- Salesforce5 actionsFind records with SOQL, create leads and opportunities, and create or update contacts by email in a Salesforce org, production or sandbox.
- Pipedrive4 actionsAdd people and deals, attach notes, and search people in a Pipedrive company account.
- Zoho CRM4 actionsCreate or update leads, add contacts, and search or read records in any Zoho CRM module, in the data center where the Zoho account lives.
- Attio4 actionsCreate or update people and other records, add notes, and list records with filters in an Attio workspace.
- Apollo.io4 actionsFind prospects in Apollo's database by title, company or domain, enrich a person or a company, and save people as contacts in your Apollo team.
FAQ
Gong and MyDeepAgents
Can MyDeepAgents connect to Gong?
Yes. The Gong connector has 13 actions: 12 read and 1 makes changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Gong?
Enter the API credentials from your Gong account. You'll need: Access key and Access key secret. The connection also asks for: API base URL. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Gong without asking?
Only if you let it. Its one action that changes data can be set to wait for a person's approval before it runs.
Can I use Gong in workflows as well as agents?
Yes. Every Gong action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Gong to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.