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Integration · CRM

AI agents for Capsule CRM

Find and update people and organisations, open and progress opportunities through pipeline milestones, log notes and tasks, and run structured filters in Capsule CRM.

Actions
16
Read
10
Write
6

Actions

What your agents can do in Capsule CRM

16 actions. Each one is a tool your agents can call and a step your workflows can run.

Read 10

Look things up. Nothing changes.

  • Find people and organisations

    Searches people and organisations the way Capsule's global search does: by name, email, phone number or postcode.

  • Get a person or organisation

    Reads one person or organisation by its ID, with tags, custom fields and the person's organisation.

  • Find opportunities

    Searches opportunities the way Capsule's global search does, by name or other text.

  • List a party's opportunities

    Lists the opportunities whose main contact is a person or organisation.

  • Get an opportunity

    Reads one opportunity by its ID with its party, milestone, tags and custom fields.

  • Filter parties, opportunities or projects

    Runs a structured filter over parties, opportunities or kases (projects).

  • List pipelines

    Lists the account's opportunity pipelines.

  • List milestones

    Lists a pipeline's milestones (stages), in order, to find a milestone_id for creating or moving an opportunity.

  • List notes and emails

    Lists the notes, recorded emails and completed tasks on a person or organisation, opportunity or project, newest first.

  • List users

    Lists the account's users, to find an owner ID.

Write 6

Create, change or send.

  • Create a person or organisation

    Adds a person (first and last name, job title, and the organisation they work for, by ID or by name, which creates it when new) or an organisation.

  • Update a person or organisation

    Changes a person or organisation by its ID: names, job title, background, organisation or owner, and adds an email, phone or tag (existing ones are kept).

  • Create an opportunity

    Opens an opportunity for a person or organisation at a pipeline milestone.

  • Update an opportunity

    Changes an opportunity by its ID: move it to another milestone.

  • Add a note

    Logs a note on exactly one person or organisation, opportunity or project, shown in its activity timeline, optionally dated in the past.

  • Create a task

    Creates a task due on a date (and optionally a time in the owner's time zone), linked to one person or organisation, opportunity or project, with a description, detail and owner.

A person can approve first

Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.

Connection

How it connects

Connect it once in the console, then give it to the agents and workflows that need it.

API key

Paste an API key from your Capsule CRM account.

What you enter

  • API authentication token

Kept safe

  • Credentials are stored encrypted with your organization's own keys.
  • They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
  • Calls go only to the tool's own servers.

How we protect your data

Ideas

Ideas to start with

Starting points made only from the actions above. Mix them with any other tool your agents can use.

  • 01

    Ask about your Capsule CRM data

    Ask a question in plain words. The agent can find people and organisations, get a person or organisation or find opportunities in Capsule CRM, then answers with what it found.

  • 02

    Let an agent update Capsule CRM

    Have the agent create a person or organisation or update a person or organisation in Capsule CRM as part of a larger task. Turn on approval and a person signs off on each change first.

  • 03

    Share what it finds in Slack

    Give one agent Capsule CRM and Slack: it can find people and organisations in Capsule CRM and post a summary to a Slack channel in the same run.

FAQ

Capsule CRM and MyDeepAgents

Can MyDeepAgents connect to Capsule CRM?

Yes. The Capsule CRM connector has 16 actions: 10 read and 6 make changes. Your agents can call them as tools, and your workflows can run them as steps.

How do I connect Capsule CRM?

Paste an API key from your Capsule CRM account. You'll need: API authentication token. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.

Can an agent change data in Capsule CRM without asking?

Only if you let it. Each of the 6 actions that change data can be set to wait for a person's approval before it runs.

Can I use Capsule CRM in workflows as well as agents?

Yes. Every Capsule CRM action also works as a step in a workflow, and the same connection serves your agents and your workflows.

Early access

Put Capsule CRM to work

Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.