Integration · CRM
AI agents for Capsule CRM
Find and update people and organisations, open and progress opportunities through pipeline milestones, log notes and tasks, and run structured filters in Capsule CRM.
- Actions
- 16
- Read
- 10
- Write
- 6
Actions
What your agents can do in Capsule CRM
16 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 10
Look things up. Nothing changes.
Find people and organisations
Searches people and organisations the way Capsule's global search does: by name, email, phone number or postcode.
Get a person or organisation
Reads one person or organisation by its ID, with tags, custom fields and the person's organisation.
Find opportunities
Searches opportunities the way Capsule's global search does, by name or other text.
List a party's opportunities
Lists the opportunities whose main contact is a person or organisation.
Get an opportunity
Reads one opportunity by its ID with its party, milestone, tags and custom fields.
Filter parties, opportunities or projects
Runs a structured filter over parties, opportunities or kases (projects).
List pipelines
Lists the account's opportunity pipelines.
List milestones
Lists a pipeline's milestones (stages), in order, to find a milestone_id for creating or moving an opportunity.
List notes and emails
Lists the notes, recorded emails and completed tasks on a person or organisation, opportunity or project, newest first.
List users
Lists the account's users, to find an owner ID.
Write 6
Create, change or send.
Create a person or organisation
Adds a person (first and last name, job title, and the organisation they work for, by ID or by name, which creates it when new) or an organisation.
Update a person or organisation
Changes a person or organisation by its ID: names, job title, background, organisation or owner, and adds an email, phone or tag (existing ones are kept).
Create an opportunity
Opens an opportunity for a person or organisation at a pipeline milestone.
Update an opportunity
Changes an opportunity by its ID: move it to another milestone.
Add a note
Logs a note on exactly one person or organisation, opportunity or project, shown in its activity timeline, optionally dated in the past.
Create a task
Creates a task due on a date (and optionally a time in the owner's time zone), linked to one person or organisation, opportunity or project, with a description, detail and owner.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste an API key from your Capsule CRM account.
What you enter
- API authentication token
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Capsule CRM data
Ask a question in plain words. The agent can find people and organisations, get a person or organisation or find opportunities in Capsule CRM, then answers with what it found.
- 02
Let an agent update Capsule CRM
Have the agent create a person or organisation or update a person or organisation in Capsule CRM as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Capsule CRM and Slack: it can find people and organisations in Capsule CRM and post a summary to a Slack channel in the same run.
FAQ
Capsule CRM and MyDeepAgents
Can MyDeepAgents connect to Capsule CRM?
Yes. The Capsule CRM connector has 16 actions: 10 read and 6 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Capsule CRM?
Paste an API key from your Capsule CRM account. You'll need: API authentication token. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Capsule CRM without asking?
Only if you let it. Each of the 6 actions that change data can be set to wait for a person's approval before it runs.
Can I use Capsule CRM in workflows as well as agents?
Yes. Every Capsule CRM action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Capsule CRM to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.