Integration · Marketing
AI agents for Trustpilot
Manage a business's Trustpilot reviews: list reviews with filters.
- Actions
- 7
- Read
- 3
- Write
- 4
Actions
What your agents can do in Trustpilot
Manage a business's Trustpilot reviews: list reviews with filters (stars, language, dates, answered or not) including the customer's email and order reference, read one, reply publicly or remove a reply, and invite customers to review by email or with a review link, with the business's Trustpilot API key and secret.
Read 3
Look things up. Nothing changes.
List reviews
Lists the business's service reviews with private details, newest first by default.
Get a review
Reads one review with private details: stars, title, text, the customer, their email and reference ID when known, the company reply, and status.
List invitation templates
Lists the email templates review invitations can use.
Write 4
Create, change or send.
Reply to a review
Posts the business's public reply under a review, as the connection's business user, replacing any earlier reply.
Delete a replyDeletes data
Removes the business's reply from a review.
Invite a customer to review
Has Trustpilot email a customer an invitation to review the business, now or at a set time, with your order number as the reference (shown on their review to you).
Create a review link
Makes a personal link a customer can follow to review the business, to put in your own email, SMS or receipt.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything. Actions that delete data ask first by default.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Paste the client ID and secret of an app your organization registered with Trustpilot. The platform fetches its tokens itself (OAuth client credentials).
Settings
- Business unit ID
- Business user ID
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your Trustpilot data
Ask a question in plain words. The agent can list reviews, get a review or list invitation templates in Trustpilot, then answers with what it found.
- 02
Let an agent update Trustpilot
Have the agent reply to a review or invite a customer to review in Trustpilot as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Share what it finds in Slack
Give one agent Trustpilot and Slack: it can list reviews in Trustpilot and post a summary to a Slack channel in the same run.
Works well with
More Marketing tools
- Mailchimp2 actionsAdd people to your Mailchimp audiences or update them, with their merge fields and tags, and look up your audiences.
- Klaviyo3 actionsCreate or update Klaviyo profiles, subscribe people to email marketing on a list, and record events that start flows.
- ActiveCampaign4 actionsCreate or update ActiveCampaign contacts, find them by email, and add them to lists and tags.
- LinkedIn2 actionsPublish text posts on a member's LinkedIn profile and read the signed-in member's name and email, after the member signs in with LinkedIn.
- X4 actionsPost and delete on X as the signed-in account, read an account's recent posts, and look up X users by username.
- YouTube4 actionsRead a YouTube channel's statistics, its uploaded videos, a video's details and the comments people leave, signed in with the channel owner's Google account.
FAQ
Trustpilot and MyDeepAgents
Can MyDeepAgents connect to Trustpilot?
Yes. The Trustpilot connector has 7 actions: 3 read and 4 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect Trustpilot?
Paste the client ID and secret of an app your organization registered with Trustpilot. The platform fetches its tokens itself (OAuth client credentials). The connection also asks for: Business unit ID and Business user ID. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in Trustpilot without asking?
Only if you let it. Each of the 4 actions that change data can be set to wait for a person's approval before it runs, and the one that deletes data asks first by default.
Can I use Trustpilot in workflows as well as agents?
Yes. Every Trustpilot action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put Trustpilot to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.