Integration · Team chat
AI agents for LiveChat
Find live and archived chats, read their threads, reply or post internal notes, tag, transfer and close chats, and look up customers in LiveChat by text.com.
- Actions
- 11
- Read
- 6
- Write
- 5
Actions
What your agents can do in LiveChat
11 actions. Each one is a tool your agents can call and a step your workflows can run.
Read 6
Look things up. Nothing changes.
List chats
Lists summaries of chats the token can see, newest first: active chats only, inactive only, or both, optionally in some groups.
Search chat history
Searches all chats, active and archived, by text (query, matched against messages and customer details), customer email or ID, date range.
Get a chat
Reads one chat with a thread: the latest by default, or the one given.
List a chat's threads
Reads a chat's threads (each visit or conversation is a thread), newest first, 3 by default and up to 100, with every event in them.
Get a customer
Reads a customer by ID (a chat's user of type customer).
List agents who can take a chat
Lists the agents a chat could be transferred to right now (online or not accepting chats), least busy first.
Write 5
Create, change or send.
Reply or post an internal note
Sends a text message in an active chat as the token's agent.
Close a chat
Ends the active thread of a chat (LiveChat calls it deactivating).
Transfer a chat
Moves an active chat to other agents (by agent ID, their email) or groups (by group ID); with no target it is reassigned within its current group.
Tag a thread
Adds a tag (case sensitive, one that exists in the account) to a thread of a chat.
Remove a tag from a thread
Removes a tag from a thread of a chat.
A person can approve first
Any write action can be set to wait for a person's approval before it runs, so an agent asks before it changes anything.
Connection
How it connects
Connect it once in the console, then give it to the agents and workflows that need it.
Enter the API credentials from your LiveChat account.
What you enter
- Account ID
- Personal access token
Kept safe
- Credentials are stored encrypted with your organization's own keys.
- They are opened only by the process that makes the call, at the moment it runs, and never go into a prompt or the browser.
- Calls go only to the tool's own servers.
Ideas
Ideas to start with
Starting points made only from the actions above. Mix them with any other tool your agents can use.
- 01
Ask about your LiveChat data
Ask a question in plain words. The agent can list chats, search chat history or get a chat in LiveChat, then answers with what it found.
- 02
Let an agent update LiveChat
Have the agent reply or post an internal note or close a chat in LiveChat as part of a larger task. Turn on approval and a person signs off on each change first.
- 03
Work from your CRM
Give one agent HubSpot and LiveChat: it can search contacts in HubSpot and reply or post an internal note in LiveChat in the same run.
Works well with
More Team chat tools
- Slack bot6 actionsPost and reply in any channel, read recent messages, list channels, find a person by email and add reactions, as a bot installed in a Slack workspace.
- Microsoft Teams6 actionsPost and reply in Teams channels and send chat messages as the signed-in person, and list their teams, channels and chats.
- Google Chat1 actionPost messages to a Google Chat space through an incoming webhook.
- Discord1 actionPost messages to a Discord channel through a channel webhook.
- Zoom4 actionsSchedule Zoom meetings, list a user's upcoming meetings, read a meeting's details and list cloud recordings, through the organization's own Server-to-Server OAuth app.
- Google Meet5 actionsCreate Google Meet meeting links, and see past meetings, who joined them and their transcripts, signed in with the person's own Google account.
FAQ
LiveChat and MyDeepAgents
Can MyDeepAgents connect to LiveChat?
Yes. The LiveChat connector has 11 actions: 6 read and 5 make changes. Your agents can call them as tools, and your workflows can run them as steps.
How do I connect LiveChat?
Enter the API credentials from your LiveChat account. You'll need: Account ID and Personal access token. Credentials are stored encrypted with your organization's own keys and are opened only at the moment of a call.
Can an agent change data in LiveChat without asking?
Only if you let it. Each of the 5 actions that change data can be set to wait for a person's approval before it runs.
Can I use LiveChat in workflows as well as agents?
Yes. Every LiveChat action also works as a step in a workflow, and the same connection serves your agents and your workflows.
Early access
Put LiveChat to work
Connect it in a few minutes, give an agent the actions it needs, and decide which changes wait for a person.