AI agents for HelpCrunch

List chats

Lists chats, 100 a page at most, sorted by creation, last customer message, last message or close date.

Search chats

Finds chats by their attributes.

Get a chat

Reads one chat by ID: status, customer, assignee, agents, department, rating, lastMessageText, createdAt, closedAt and snoozedUntil.

List messages in a chat

Reads a chat's messages, newest first, 100 a page at most.

Search customers

Finds customers by their attributes.

Get a customer

Reads one customer by HelpCrunch ID.

List agents

Lists the team members.

List departments

Lists departments.

List applications

Lists the account's applications (website widgets, mobile apps and messaging channels).

Reply or add a private note

Posts a message in a chat on behalf of an agent (agent_id, from List agents).

Change a chat's status

Sets a chat's status to new, opened, pending, on hold, no communication or closed.

Assign a chat

Assigns a chat to an agent (from List agents).

Move a chat to a department

Assigns a chat to a department (from List departments).

Start a chat

Creates a chat for an existing customer in an application (a website widget or app, from List applications), optionally assigned to an agent or department.

Create a customer

Adds a customer with a name, email, phone, company, your own user ID, notes and tags (new tags are created).

Tag a customer

Adds tags to a customer (HelpCrunch tags customers, and a chat shows its customer's tags).